Security

Start online banking in your browser by entering our web URL https://my.berenberg.de in the address bar. For security reasons, please never access the login area via links from e-mails, but always open your browser, enter our web address manually and select the customer login on our homepage. You are welcome to set a bookmark in your browser so that you can open our customer login more quickly the next time you call it up. If you proceed in this way, you will ensure that you really land on our Berenberg page. Don't give criminals a chance to lure you to a fake website via links in phishing emails or search engine results.

Pay attention to the security warnings of your web browser

All modern browsers will warn you if your connection is not encrypted (https). When entering your login data in particular, make sure that no warning messages are displayed. It could be a fake page. Such warnings refer, for example, to insecure connections, expired or incomplete security certificates or similar.

2-factor authentication (2-FA) is a method to make your Berenberg online banking even more secure. Two of the following three security features must be presented to verify your identity:

• Something that only you know (like a password)
• Something that only you have (like a smartphone)
• Something that is you (like a fingerprint)

This measure is designed to reduce fraudulent activity and make the digital financial world safer. When using Berenberg online banking, you set up your 2-FA authentication when you log in.

With the Berenberg Desktop Security App, we offer you the opportunity to authenticate your logins and payments in the Berenberg Wealth Management Portal securely and quickly from your device. To do this, we use state-of-the-art technology that meets the high security requirements of your assets.

Protect access to the Desktop Security app with a secure password or PIN of your choice. Use a mixture of upper and lower case letters, numbers and special characters. Avoid personal information such as dates of birth or names to ensure a high level of security.

You can download the app here.

Berenberg will not send you any e-mails asking you to enter your access data. Similarly, our employees will never ask you for your access data over the telephone. Under no circumstances should you disclose your access data! Such e-mails often contain links that purport to lead to the Berenberg website, but actually lead to fake pages. Such pages may even look very similar to our website.

Please report suspicious cases to us, e.g. by e-mail to security@berenberg.de.

For security reasons, please never access the login area via links in e-mails, but always open your browser, enter our web address manually and select the customer login on our homepage.

Please change your PIN immediately in the "Service" menu under "Change PIN". If you do not have your access data, please contact our hotline (+49 40 350 60-789) to block, report or check your account. Please have your account details to hand.

You can also block your PIN yourself. You can find this function on our website in the "Service" menu under "Block PIN". Then inform your customer advisor to receive a new PIN in the post.